Terms & Conditions
TERMS AND CONDITIONS
Refunds and Returns – goods
We are not required to provide a refund or replacement if you simply change your mind.
However you can choose a refund or exchange if an item has a major problem. This is when the item:
- Has a problem that would have stopped someone from buying the item if they had known about it.
- Is unsafe.
- Is significantly different from the sample or description.
- Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Note that most of our items are one-off pieces and therefore an identical replacement may not always be available.
Please keep your proof of purchase – e.g. your receipt or order number.
We take our legal obligations seriously and therefore have structured our policy directly from the Australian Competition & Consumer Commission (ACCC) guidelines. For further information on Australian consumer law please refer to the link provided.
ACCC Refunds and Returns – http://www.accc.gov.au/publications/refunds-remedies
There is no compensation on delivery charges unless you believe the item has suffered damage in transit. If this is the case please photograph the damage and contact us via email providing photographic evidence within 24 hours of receiving your goods. We will then take the matter up with the delivery provider.
Wild Forager Design is mindful of your privacy and respects any information you provide to us through this website. All information collected will be used solely by Wild Forager Design to conduct our business. Your information will not be disclosed to any third parties other than what is required for the delivery process. We will only ask for and use relevant personal information as necessary.
For more information please refer to the Australian Government – Office of the Australian Information Commissioner (OAIC) link provided.
Our preferred method of payment is through PayPal. When you pay with PayPal your financial information is not shared with us. It is securely protected to minimise fraud and help safeguard your identity. If you have more questions on this please refer to the PayPal link provided.
Wild Forager Design is confident that your information is secure when purchasing items through our online store. Please refer to “Financial Security” for details relating to your financial information. Any personal information given to Wild Forager Design will be protected. We take all reasonable care to make our site as secure as possible.
Our preferred method of payment is through PayPal. When you pay with PayPal your financial information is not shared with us. It is securely protected to minimise fraud and help safeguard your identity. If you have more questions on this please refer to the PayPal link provided. Buying online should be a happy experience. With PayPal’s Buyer Protection Policy you can focus on the fun stuff – choosing what to buy!
Wild Forager Design has provided information on the website as accurately as possible. We will take all reasonable care – in so far as it is in our power to do so – to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this site.
Copyright and Intellectual Property of this website are owned by Wild Forager Design. All trademarks, service marks, graphics, logo and photography are the property of Wild Forager Design, unless stated otherwise. No use of these may be made without prior written consent. We understand however that our images may be used on personal blogs, please notify us prior to use and credit Wild Forager Design with a link to our website or social accounts. We retain our legal rights to enforce any actions arising from any breach of the Wild Forager Design copyright.